Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

User Rights

Your Rights

Depending on your location and the applicable law, you may have rights relating to your personal data, including access, correction, deletion, restriction, objection, and portability. You may also have the right to lodge a complaint with a competent supervisory authority.

Available rights depend on the legal basis and the nature of the processing.

Requests

How to Make a Request

To exercise a privacy right, submit a request using the contact details in this policy and describe the data or processing activity involved. We may ask for information needed to verify your identity and to locate the relevant records before responding.

Requests are handled after reasonable verification of identity and scope.

Data Retention

Retention

We retain personal data for the period needed to handle inquiries, provide services, maintain records, resolve disputes, and meet legal, accounting, or security obligations. When data is no longer required, we delete it or anonymize it, unless a longer period is required by law.

We keep data only for as long as needed for the relevant purpose or legal requirement.

Policy Updates

If we make material changes, we will update this page and may provide additional notice where appropriate. Continued use of the site after an update means the revised policy applies to future processing.

We review this policy from time to time and record the effective date of material revisions.

Data We Collect

We may collect identification details, contact information, booking or inquiry details, communication content, technical data such as device and browser information, and usage data about how the site is accessed and used. If a user provides information about health, mobility, dietary needs, or other special requirements in connection with a retreat inquiry, we process that information only as needed to handle the request and in accordance with applicable law.

The categories of data collected depend on how users interact with the site and services.

How We Collect Data

We receive personal data directly from users when they submit forms, make inquiries, or communicate with us. We also collect data automatically through the site, including logs, cookies, and similar technologies, and we may receive limited information from service providers that support our operations.

Information comes from direct submissions, site activity, and limited technical records.

Types of Cookies

We may use essential cookies to operate the site, preference cookies to remember settings, and analytics cookies to understand site performance and usage patterns. Cookies may be session-based or persistent, depending on their purpose and lifespan.

Cookie use is limited to essential functions, preferences, and basic analytics where enabled.

Cookie Controls

We use standard cookie controls to manage non-essential cookies. Users can block or delete cookies through their browser settings, and some browsers allow preferences to be changed for specific cookie categories. If cookies are disabled, parts of the site may not function as intended.

Cookie preferences can be adjusted through browser settings and, where available, site controls.

How We Use Data

We use personal data to respond to inquiries, manage bookings or service requests, provide customer support, maintain and secure the site, analyze usage, improve service quality, comply with legal obligations, and handle disputes or enforcement matters. Where required, we also use data to administer consent choices and cookie preferences.

Processing is limited to operational needs and lawful business purposes.

Service Providers

We may share personal data with vendors and other service providers that support hosting, analytics, communication, booking administration, security, and related operational services. These parties may process data only on our instructions or as otherwise permitted by law.

Service providers receive only the information needed to perform their assigned functions.

Legal Disclosures

We may disclose personal data to public authorities, courts, or other parties when required to comply with law, lawful requests, or legal process. We may also share data where necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, and security of users, staff, or the site.

Disclosure may be required by law or necessary to protect legal rights.